okjudi Account & Payment FAQ

Go to the login page and tap "Forgot password?" Enter your username or email address. We send a password-reset link to your registered email. Click the link, create a new password, and confirm it. Your new password takes effect immediately. If you do not receive the email within a few minutes, check your spam folder or contact our support team. For security, we do not reset passwords over the phone or through chat — email is the only method. If you cannot access your email account, you will need to verify your identity through KYC documents before we can help you regain access to okjudi.

Account opening on okjudi takes four steps. First, visit okjudi.app or download our app and tap "Open account." Enter a username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, submit KYC documents — a photo ID and proof of address — so we can verify your identity. This step is required by law and helps us prevent fraud. Fourth, add a payment method such as DANA, e-wallet, mobile banking, local payment, or a bank account. Once your payment method is linked, your account is active and you can view markets and manage your profile. KYC review usually completes within a few hours, but may take longer during peak times or holidays like Idul Fitri or Idul Adha.

Deposits via local payment, online payment, or e-wallet are instant. Go to your okjudi account, tap "Deposit," and select your payment method. Enter the amount you want to deposit. You will be redirected to the mobile banking, local payment, or online payment app or website to confirm the transaction. Once you approve it, the funds appear in your okjudi account immediately. No additional steps are needed. If the deposit does not credit within a few minutes, check that the transaction was approved in your payment app. If it was approved but okjudi did not receive it, contact our support team with your transaction ID. We can trace the payment and credit your account manually if needed. e-wallet, mobile banking, and local payment deposits work the same way whether you are in Jakarta, Surabaya, Bandung, or Medan.

Deposit ranges vary by payment method. online payment, e-wallet, and mobile banking typically support deposits from a few thousand rupiah up to several million per transaction. local payment, online payment, and e-wallet have similar ranges. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have higher limits depending on your bank account type. The exact minimum and maximum for each method are shown in the deposit form when you select your payment option. If you want to deposit more than the single-transaction limit, you can make multiple deposits. There are no daily or monthly caps on total deposits. If you have questions about limits for your specific payment method, contact our support team.

To contact our support team, log into your okjudi account and look for the support or help icon in the app or website. Tap it to open a support form. Describe your issue clearly — for example, "My deposit via mobile banking did not credit" or "I cannot log in after resetting my password." Include any relevant details such as transaction IDs, the date and time of the issue, and the payment method you used. Submit the form. Our support team reviews your ticket and responds within standard review windows. For urgent account security issues, flag your ticket as high priority. You can also check the status of your ticket in your account at any time. We do not offer phone or live-chat support, but email and in-app support cover all account and payment questions.

Yes, okjudi offers demo mode for many slot games and some live-dealer tables. Demo mode lets you play with virtual credits so you can learn the rules without risking real money. To access demo mode, go to a game page and look for a "Play demo" or "Try for free" button. You will be given a set amount of virtual credits. Play as long as you like; your demo balance resets each time you close the game. Demo mode is identical to real-money play in terms of game mechanics and odds, so it is a good way to understand how a game works before you deposit. Not all games offer demo mode — some are available only to players with funded accounts. If you want to play a game that requires a deposit, add a payment method and fund your account.

Promotion codes are entered during account opening or in your account settings. When you create an okjudi account, there is a field labeled "Promotion code" or "Referral code" — paste your code there before you complete registration. If you already have an account and want to add a code, go to your account settings, find the promotions section, and enter the code. Some codes are valid only for new accounts, while others can be used by existing players. Check the terms of the code to see who can use it and what offer it unlocks. If you enter an invalid or expired code, you will see an error message. If you have a code but are not sure how to use it, contact our support team and we will help you apply it to your account.

We at okjudi protect your account data using encryption and secure storage. Your password is hashed and never stored in plain text. When you log in, your credentials are sent over a secure connection. We collect your email, mobile number, and KYC documents (ID and proof of address) to verify your identity and comply with anti-money-laundering laws. Your data is stored on secure servers and is not shared with third parties except where required by law. You can enable two-factor authentication in your account settings for extra security — we recommend this. If you believe your account has been compromised, change your password immediately and contact our support team. For full details on how we collect, use, and protect your data, see our Privacy Policy